Working within an American business for a call centre representative is a fun journey for me. Aside from the fact that I’m being compensated fairly, I got to learn the culture. Patience is key. I can give apologies to troubles that are not my doing, and can say“it is alright” when I do not even know what is going on in the first place.
People might think that my job is easy because I’m working together with four body guards, in a well-furnished construction. I have a great deal of people cleaning the building for me. What could be more gratifying than working while the people in my country all are sleeping, when they all are awake, and I sleep soundly? You will hear a lot of cursing, then be ecstatic after a very challenging and tedious conversation with a man who does not have the money to cover the invoices, but wishes to maintain the services functioning.
I learned to adjust with the American civilization. Americans are extremely insensitive with how they position their ideas, but since they’re easily offended, I want to be careful with my bills. Being a call center agent is like using a degree of psychiatry as you truly need to get a lot of approaches that are pacifying to make it every moment.
My ears are resistant to cursing from individuals whose bills have increased $0.03, yelling as though their world will end. I am not trying to produce the image of my client’s bad. I am just sharing the facts, the fun, and also the challenges of my”project”. After all, the business is currently paying me quite.
Besides the challenges, I gained a great deal in my call center job experience. Is coping with different kind of people that are in different kind of situations. You do not generalize, you don’t follow 1 approach. You have to be fast, sensitive, and creative with giving settlement to the issues.
You need to be considerate and kind, tough, but firm to be successful at the job.
It’s normal to feel like giving up. What is important is the realization that being a coward isn’t the solution that is actual. Adopt the fact that life is worthless without challenges and pain, and you have to bravely face the challenges. I am proud to say that I really like my call centre job. You can search for a call center outsourcing agency such as 31West to help you with your needs if you need this service! Good luck.